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aimac1's Review on
nzsale.co.nz Posted on 01/20/2012
wrong item
I purchased a dress before Xmas and received it 2nd week of Jan (that's ok as it was the busy season) but only to find that the dress I ordered was completely different to what I had pruchased. I hope I do get my money back as I cannot find the invoice or the email once I purchased the dress but have my Visa transaction to say that I paid NZSale. I have emailed them and am waiting for a reply. I will try the ph number that was posted on this site earlier. I should have checked these reviews before going thru.
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Love2shop's Review on
nzsale.co.nz Posted on 01/18/2012
20 days of approved, day 21 - " refunded"
I ordered a dress for $90 and after weeks of looking forward to having a dress by this Saturday, my ordering status changed to "refunded"
I haven't received a refund or an explanation as to why they can't give me the dress. I've brought shoes from them which were a size too small, then a bra which was fine, then sports bras that weren't how they looked and were different material but I ignored that. They shouldn't be selling more items than they have, shouldn't change sizes and hope no one will notice and shouldn't say the money is refunded without refunding it. And they should at least bother to refund the money and have a tollfree number so I don't have to pay more money calling a number that isn't picked up.
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jessjones's Review on
nzsale.co.nz Posted on 12/04/2011
disappointing
not sure I'm completely delighted with the system. They have my money, they haven't paid for the products so are sitting there with payments and have done nothing in return. I rang today to see how progress was - 17 days into the 21 day delivery window, they told me they had no delivery information - 5 days to go! The customer service guy ph: 094155922 was pleasant enough and said that if they did not meet the 21 day delivery promise, they would either cancel the order or - standard practice - offer a delivery charge refund. Let's see what happens. A real shame because the products look good - they seem to want to blame everyone except themselves - either it's the suppliers, the international courier, the domestic courier, or the customer not being home when delivery is attempted. Where does your customer service and responsibility come in NZSale?!!!!
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Darka1's Review on
nzsale.co.nz Posted on 10/12/2011
Will never use again!
I have heard a lot of good about this website from my friend and decided to try it, it has been ages for my first order, however i did get my second one by courier the other day and got all excited, only to find out that it was completely wrong!!!
Thanks to Informed1 : ) , i managed to contact them by phone only to hear "there has been miscommunication between themselves and the supplier", now that is just what i wanted to hear as you would imagine. No ETA at this stage, no instructions, and no apologies for not getting back to me after sending multiple messages from their website contact tab... I still have a couple of other orders to wait for. I should have have waited on the first 2 to arrive before going ahead with the next one, will see what happens next, but do not get my hopes up after reading other reviews.
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Informed1's Review on
nzsale.co.nz Posted on 09/23/2011
Contact Details for nzsale
nzsale phone number for anyone needing it - 09-415-5922. I joined nzsale a year ago on recommendation of a friend and had only good experiences (if you ignore the long delays!) - that is until last week. I received a box of stuff i never ordered, and then tried to return it - what a rigmarole! Emails back and forth which took at least a day each time for them to respond to, until i finally found their phone number on the net - NOT their website though, and I can see why! Their service and systems leave a lot to be desired!!! Anyway, once i got hold of them their assistant was very good and told me that I would get a refund for the items I had ordered (and which had not arrived, and were not going to either) and then told me I could keep the other items I had received (which were not much use to me but nice gesture). Refund was done the same day, so credit where it is due - if you can get hold of them by phone, don't bother with the emails!!!
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mizmo77's Review on
nzsale.co.nz Posted on 09/13/2011
Pleasantly surprised.
I joined nzsale 4 weeks ago, put through a couple of purchases and am stoked with both. Sounds like i am one of the few that managed to get the products i wanted. It did take 5 weeks to arrive, but looking at their waiting time, i did not mind as much. I passed this site onto my mum and nephew who also ordered off the site and both their purchases they were very happy with and arrived on time. No complaints from me. Will no doubt buy again from nzsale.
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tan_lines's Review on
nzsale.co.nz Posted on 09/02/2011
WORST ONLINE BUYING EXPERIENCE EVER
Just like the person below me has said, I too ordered from the Mink Pink sale over six weeks ago, only to be told they did not have what I ordered. When I typed up an angry email to send to them, I could not find ANYWHERE on the site to contact them! I stupidly read all these reviews BEFORE buying off this site, and still thought I would trust them. Bad idea. These people are basically running a scam. Really unhappy. I will be going to Fair Go.
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cora_04's Review on
nzsale.co.nz Posted on 09/01/2011
OMG Lets go to Fair Go, whos with me
well I ordered 3 items 2 from mink pink sale and one from a diff sale - these were ordered on the 16th and 18th of July...one item came yesterday..the other 2 are not coming due to .... (in nzsales exact words) "Unfortunately we are unable to fulfil your order due to the following not being available from our supplier due to an error on their available inventory list" what a godamm joke! why should they sit on our money and make interest while we having nothing to show for it..i am still waiting for a refund for both items...NEVER EVER buy from them. I am looking into legal options
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Lindsay 's Review on
nzsale.co.nz Posted on 08/16/2011
Slow slow
I have made several purchases from NZsale, for the most part my complaint is really slow delivery. When I have made returns, they are fine with providing a credit but I am fortunate enough to work close to the Albany warehouse and I drop the return off personally. Don't order anything you need in the 3 weeks they state you will probably be disappointed.
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dionrose's Review on
nzsale.co.nz Posted on 07/24/2011
nzsale
my order sent form unit b, 9 douglas alexander parade albany , is this their office or warehouse address?
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dionrose's Review on
nzsale.co.nz Posted on 07/24/2011
nasale.co.nz
well the price is attractive, but ~~~
receieved my order today, a givenchy scarf,unfortunately i think its not original one, very dispointed , even can not find a contact number for refund, never trade with. learnt my lesson
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Brian K's Review on
nzsale.co.nz Posted on 07/23/2011
nzsale.co.nz
site a nightmare to try to use, most links don't work, I cannot log in, I cannot see deals, site refers users to non-existent links, I cannot unsubscribe, it is complete chaos and utter frustration, I'd advise not using this site, I found it a shambles.
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Very Slow
I don't think I'll ever buy from this website ever again. The despatching of orders seem to take forever. By the time you know it, it's Christmas time. When I tried to cancel my order I was told that it's too late to cancel because the items are in transit from their suppliers. Then nearly a month later of waiting, I got an email saying that there is a delay with my order. But no indication of when this might actually get shipped.
I am not going to "Like" the Facebook page just so I can voice out my concerns.
This isn't the first time I've had to wait for a long time and it seems like I'm not the only one.
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toez100's Review on
nzsale.co.nz Posted on 06/28/2011
Just don't shop here, find another place it's not worth it.
Yes it is a new site, and that's the very reason why it should have the better organisation and service. People just don't like having there integrity challenged and being a new site, NZSale should work harder in fulfilling it's obligation to provide honest and reliable service. After waiting for over 4 weeks for my items to arrive, I asked for a refund from NZ sale as I was to move overseas. They have since sent me an email stating that the Levi's company actually put sizes up on the site that were unavailable. Perhaps NZ sale should have better communication with their suppliers? They also said that they have processed a refund directly to my credit card, which I am still waiting on.
NZ sale were good with communication in there emails and answered my many queries regarding my elusive jeans, but as many of the other reviews state, I would love to have been able to contact the company directly. It is highly dodgey not to have contact details, but perhaps that is a fault of my own for not checking first. I have definitely learnt my lesson.
To the person telling us not to write an honest review, and to stop whining.. If I was a first time user of a site, I would like to read reviews on peoples experience to make a fair judgement before purchasing. You must understand that is the very purpose of a review. So you yourself should calm down. Maybe NZ sale could have a look at these reviews and learn of the bad experience their customers are having. We are the reason the site is up and running in the first place. Everyone makes mistakes when they start out, but with the amount of time the site has been up now and the fact that I am still hearing horror stories about NZ Sales service, should be a wake up call for this little site.
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kurly021's Review on
nzsale.co.nz Posted on 09/21/2010
chill the %$#& out
Chill out its a brand new site its not that established and you need to cut them slack and stop being so anal bout delivery times and stuff. Ive had a good, cheap experience with them. Find some where else to shop if your gona b#&%^h about it so much
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reneel's Review on
nzsale.co.nz Posted on 07/22/2010
Still no delivery after 5 weeks
I placed my order on the 20 June and after a month I contacted them to ask where my order was they eventually got back to me saying their supplier did not supply all the goods so I should get my order in a few days. As of the 23 July I still do not have my order but I can see that it has left Australia for NZ. The other problem with the site is that it doesn't state on there that the goods are coming from Australia. I hate these sites that have the nz website extension on the end but are not actually located in NZ. I would not recommend using this site. I actually purchased some clothes for my 5 mth old baby and you would think they would do something about baby clothes like tell the buyer that there is an issue with the supply and did you want a credit refund or would you like to wait for the goods to come.. NEVER use this site.
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unhappyjan's Review on
nzsale.co.nz Posted on 07/01/2010
Add your comments to the NZSale Facebook page..
http://www.facebook.com/nzsale
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unhappyjan's Review on
nzsale.co.nz Posted on 07/01/2010
Contact details for NZSale?
Adding to the address below, I believe Sally Aberhart is involved/running nzsale.co.nz? Her details are easy to find on the web. She is on Facebook & Twitter (where she has tweeted about nzsale).
Her phone number seems to be 0275 425 258.
It is otherwise impossible to contact nzsale as they funnily enough don't have ANY contact details ANYWHERE.
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unhappyjan's Review on
nzsale.co.nz Posted on 07/01/2010
Another unhappy customer
I have been waiting 6 weeks for an order that never came. When I finally emailed them to query where the order was (and on their website my order had a value of 0.00 next to it?), I was told that 'no stock had been reserved for you'. Instead they have been sitting on my money for 6 weeks, several hundred dollars, and I will get none of the items I wasted my time ordering. This is totally unacceptable for any company, and illegal.
I too think Fair Go should be contacted as I suspect there are many customers with the same problem. What a SHAM! I am so angry that I wasted my time with them, and that they have had my money all this time and it is only when I bothered to query it that I will supposedly get my money back (yet to happen). I don't want the money - I want the goods I ordered!
AVOID NZSale.co.nz, a total unprofessional scamming SHAM.
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mccstuart's Review on
nzsale.co.nz Posted on 04/26/2010
I found their address time to pay them a visit
Location:
NZ Sale
Unit F, 13 Piermark Dr, Albany
City/Town:
Auckland, New Zealand
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mccstuart's Review on
nzsale.co.nz Posted on 04/26/2010
How do we find their physical address?
I want my money back!
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mccstuart's Review on
nzsale.co.nz Posted on 04/26/2010
Terrible service
I have not received my goods. My order was placed a month ago. I have emailed 6 times with no response. Looking at taking legal action. I think Fair Go needs to be contacted. These people should not be trading. A complete rort. Thieves!!
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chantelle's Review on
nzsale.co.nz Posted on 04/13/2010
What return policy?
1st order, kept 1 pair of speedo swimwear for my 10yr old daughter, wanted to return the other from Feb 10 purchase, still waiting. Have emailed 3 times now, to no avail, not even a reply.
Have received my 3rd purchase, don't want either of the so called dresses & still no reply.
Having been in retail for 20 years, this is shocking customer service, I am disappointed I recommended them to family.
The dresses where still expensive for a brand that i cannot find even exists in the country of origin on the label & being a designer myself, they are not as they looked when I received them, not even close to a good design for the $140.00 i paid.
I will no longer use the site & do not recommend them to anyone.
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Bridge's Review on
nzsale.co.nz Posted on 04/08/2010
Money refunded and received item missing
I'm please to say nzsale has refunded my money for the first order. I'm also pleasantly surprised to receive the item that they had forgotten in the last order today.
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Bridge's Review on
nzsale.co.nz Posted on 04/01/2010
nzsale - Shocking Service
My first order with nzsale was in in early Feb. Instead of the ordered 4 items only 3 arrived. Emails and communications were ignored for a while before they finally replied, saying that they will refund the amount to my credit card. I've yet to see they money yet.
Unfortunately prior to the arrival of the 1st package I'd bought more stuff from nzsale. They arrived today (24 days after order) and guess what, 1 item missing, again!!!
Buyer please be aware. Though the deal on this website is fantastic, the service really leaves alot to be desired. As a few have said, there is no contact phone number and it is really frustrating checking your email for weeks on end hoping for a response.
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shopper's Review on
nzsale.co.nz Posted on 03/31/2010
Very bad service from nzsaleconz
I am still awaiting delivery of my order, they do not respond to emails and there is no phone number on there website. The courier company told me they are based in Albany, Auckland. They are very quick to debit your credit card but never deliver. My suggestion is that sally aberhart gets some more staff.
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dprince's Review on
nzsale.co.nz Posted on 03/15/2010
BEWARE!
I made my first purchase 2 months ago. I never received the goods and after following up 3 times, was finally told that they have actioned a refund and I would get the money back in a couple of days. That was 2 weeks ago, and still nothing. They dont respond to emails, there is no contact phone number and I am gutted. Order at own peril.
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niknrich's Review on
nzsale.co.nz Posted on 03/02/2010
Anyone else never had their money back on incorrect items?
I got sent three incorrect sized items, they were returned tracked, one lot they say they recieved and refunded but alas no payment ever recieved the other which arrived the next day they are denying it's been recieved, won't reply to emails, ive sent 4 over 7days not one reply, im not out of pocket and have no items, just wondering if this has happened to anyone else? Ive been advised to go to the commerce commission & see the company was previsouly struck off in 2007 according to registered companies govt. Seems very dodgy. I thoght my initial experiences were good, but with them refusing to reply, refusing to acknowlege receipt of goods and refusing to refund, im now in a very awkward position, want to see if others out thee have same experience???
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niknrich's Review on
nzsale.co.nz Posted on 02/22/2010
Slow & Lack of Communication
I've Brought a few things from them now, and while the items are great and at a great price, the last two orders I was really dissapointed, not just 1 item but 3 items sent were incorrect sizes, and thats from two seperate orders. I emailed them asking to change sizes and got no reply, they have a return set up, but doesn't allow any actual communication. The orders although come from nz take up to 2 weeks, while there are other sites 1day etc who deal with hundreds of orders daily and you have your items within a couple of days, so why such a long delay from nzsale?? Better customer service, (more personal rather than automated) & quicker turn around would make this site soo much better. Especially when you need to return items, it means you can be waiting a month from when you pay till you are refunded, which is far too long.
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shopper's Review on
nzsale.co.nz Posted on 02/14/2010
Bad service from nzsale.co.nz
Word of warning if you shop with this site be prepared for no communication if you are sent the wrong order or if your order is damaged. Also expect delays in receiving your order. Whilst the deals are ok the experience is poor.
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