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TERRIBLE
We ordered an item that was meant to be "shipped within 24 hours". After weeks of waiting (and chasing their customer service team) we received something we didn't order. We contacted customer services again and received no response. Avoid!!
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MissXXXX's Review on
fishpond.co.nz Posted on 02/01/2012
Probably not
I probably won't use Fishpond again as compared to Amazon they are not very efficient. I have not waited as long as some people who have put reviews here, but it is still very poor when I can order a book from Amazon and receive it easily within a week, sometimes it has only been a couple of days. It has now been a week and a half for one of the books. The target date seems to change as you go on, the status is not updated reflective of what is happening, and though customer services seem fine enough, they seem to miss the point of what you are asking. So sorry fishpond, I wanted to support a NZ company, but why should I when a better service can be found elsewhere
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WORST STORE EVER
dont bother.
poor service.
stock is not held, it is ordered from overseas suppliers, so there is no realtime stock level.
'update' emails show incorrect dates and enquiries are fobbed off by customer 'service' staff and managers alike.
I will NEVER shop here again and will be telling everyone I can to never even consider this useless pack of morons.
At January 12, I'm still waiting for an xmas gift, ordered on December 7 with "in stock, ships in 24 hours" status. It took until December 20 to be informed that stock was delayed until January 17, by which time it was too late to order from elsewhere.
I was then informed on Boxing day that the item would ship on January 3.
Still waiting, order cancelled.
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Nadezhda36's Review on
fishpond.co.nz Posted on 12/18/2011
DONT EVEN BOTHER!
So get this, 3 1/2 months....waiting for one order. I ordered a perfume from them, and since its really hard to find I decided I would just wait it out and hopefully going by their 'estimates' I should get it. well one month went by, then another, complained and asked where it was, and all i got back was an arrogant reply implying that I was the one who didn't order correctly. 3 months?!?! DO NOT USE THIS WEBSITE! there are people that say they are great, but many who have had experiences like mine. is it really worth the risk? I dont think so. REALLY bad service!
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Lindsay 's Review on
fishpond.co.nz Posted on 08/16/2011
Reliable
I am interested to read the comments as I have used fishpond many times, and have had no hassles, including for re-used books and pre-orders. No,before you ask dirkstar88 I do not work for Fishpond, I have simply have had good service, found a set of DVD's I wanted for a gift at 30% less than I could get them in a retail store.
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mahaki's Review on
fishpond.co.nz Posted on 08/30/2010
Very Poor Customer Service, Poor Customer Communication
I Purchased 3 Products on the 8 August 2010, from fishpond.co.nz
I recieved one purchase....3 weeks after Paying for it !!!
Today Tuesday 31 August 2010, and I am still WAITING for
the other 2 Paid Products.
I wish I could find a NZ COMPANY or ORGANIZATION
that I could lay charges against fishpond.co.nz.
NO - WAY ...should this sorta thing be ALLOWED to happen....COMPENSATION needs to be addressed here URGENTLY !!!
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dirkstar88's Review on
fishpond.co.nz Posted on 05/02/2010
dont bother they useless
i used to shop with fishpond a few years ago., But the last time was at the start of 2009 they're seemed to become very arrogant ,incompantant and not to mentoined expensive.
The customer service was poor , all i ever got was lip service when all i wanted to do,was get a refund and to cancel my order after waiting 6 weeks on 4 items , with the shipping time promise of 6- 12 days.Then another 2 or 3 weeks to get refunded in full .
Katarinas review above makes me wonder if she works for them ,as take a look on their site and their prices are millon miles from a bargin. Just as cheap to support your local retailer.Just My 2 cents worth
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tessnz's Review on
fishpond.co.nz Posted on 02/05/2010
Poor First Impression
I waited for a month than I recieved an email from them telling me they didn't have it in stock then I would have to wait another couple of weeks for them to source it. I just hope it doesn't take another month to recieve my refund.
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zaphodity's Review on
fishpond.co.nz Posted on 01/26/2010
POOR CUSTOMER SERVICE
I ordered a book from these guys and they said it was shipped on the 12/1/2010 and it's now 27/1/2010 and I STILL haven't recieved my order...I've sent numerous emails asking them for assistance in the matter but I don't get any replys...I've had to go to my bank to try and organise a stop of funds because I can't get any refunds and that didn't work either. !! AVOID FISHPOND LIKE THE PLAUGE !!!
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Tracy W's Review on
fishpond.co.nz Posted on 12/21/2009
Not reliable
I've used fishpond several times in the past with success, but I'm very disappointed now. I ordered some books for my relatives for Christmas in plenty of time according to the shipping times on their website. On 18 December I logged on to check progress and discovered that they had not been able to ship two of the books, they had not emailed me about this. I sent off an enquiry through their website and got back on Monday a perfunctionary apology and a suggestion that I could cancel the order - rather late now isn't it?
They clearly feel that they have no responsibility for providing accurate information about books or delivering to order. Luckily the relative I had ordered this for is not going to feel slighted, but I can't trust them in the future, which is a hassle.
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Katarina's Review on
fishpond.co.nz Posted on 08/29/2008
Online bookstore
Excellent online shopping website, buy books, music and movies online, with discounts and bargains.
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